A business woman using her hand to some a line of dominoes from tipping over a large grouping of dominoes on a wooden desk, meant to portray crisis management for businesses

Business Bootcamp: Facing Crises with Candid Communication

While the end of the pandemic is in sight, a new crisis is bound to rear its head in the future. If there’s one thing COVID has taught businesses, it’s that despite your preparedness, no company is impervious to the unpredictability of a sudden disaster, internal or external. Managing your business’s public relations and facing […]
Various business individuals talking about a business, example of testimonials and reviews.

In The News: How testimonials shape your business’s reputation

This article originally appeared in the Worcester Business Journal on October 28th, 2019. Today more than ever, the reputation of a business is linked to what people say about it online. Yelp to Facebook reviews, Google listings to Glassdoor: these services allow a quick review of stars and top comments to help influence decisions. While […]

Your Business’s Online Presence (and How to Improve It)

How do people find and connect with your business online? From Facebook to Google, from contact forms on your website to third-party apps, this network of online websites and tools is how you connect with customers and clients. The ability to manage these systems – collectively known as your online presence – and coordinate the […]
Logo of the Worcester Business Journal.

In The News: Four times marketing can save your business

This article originally appeared in the Worcester Business Journal on April 29th, 2019. Every business needs advice, especially for matters outside its expertise. We’ve been helping clients for 20 years, and we’ve seen businesses thrive and die in New England due to how they handled marketing. Ignoring critical parts of marketing and brand management will […]