Five red hot air balloons in a cloudy gray sky, with one hot air balloon slight higher than the others with the help of a smaller balloon tied to the top. A picture meant to show the competitive edge of cross-selling vs. upselling.

Cross-Selling vs. Upselling: Bolstering Your Revenue

Selling a customer a bar of soap is money earned, but it’s not going to keep a business afloat. You want to encourage customers to spend more. To do so, you need to show them everything else you have to offer. That’s where the two sales tactics – cross-selling and upselling – come into play. […]
Frosted pine needles, a wooden snowflake, and a popped bottle of champagne lying over a face mask atop a wooden table.

January COVID-19 Rundown: New Year, New Measures

COVID-19 isn’t going to clock out now that 2020 is over, and with the recent and horrifying assault on our Capitol, it’s difficult to predict whether 2021 will be much better. While it may seem the country is spiraling down a dark path, local government is still taking action to support communities and stop the […]
A person in a red sweater holding a wine bottle and wine glasses in their hand attending an online holiday party with coworkers

Holiday Parties and Dress Codes: Strengthening Your Remote Team’s Morale

Holiday parties are a great way for staff members to enjoy one another’s company without the underlying pressures of the workplace. They’re a much-appreciated reprieve from the year-ending deadlines and a celebration of achieving goals. Most importantly, they’re a morale boost. With COVID taking an ax to this year’s calendar, business owners need to find […]
Collage of various digital marketing and sales tools, including promos, emails, ecommerce, and more.

Are You Handling 2020 Holiday Marketing and Sales Differently?

As another wave of restrictions and lockdowns take effect throughout the US, some businesses’ (and customers’) dreams of a Merry Christmas, Happy Hanukkah, or a Happy Kwanzaa are freezing over. Other companies, who are playing the long game against COVID and the recession, are finding themselves in a better position as the holidays enter full […]
A female photographer using Facebook on her phone, working on a table with a camera, pencil holder, and keyboard on top.

Facebook Business Suite vs. Creator Studio: Which is Right for You?

Small businesses haven’t had the easiest year. And for many, the introduction of a newly updated Facebook Business Suite couldn’t have come at a more inopportune time. While businesses may have to scramble to learn the new user interface, there are also new tools and streamlined processes for managing and measuring the performances of both […]
A rustic wooden table topped with an assortment of Thanksgiving Day vegetables such as squash and pumpkins next to a sign that reads, "Stay Safe."

November COVID-19 Rundown: Addressing the Tightening Restrictions

Although it may not look like it from our current perspectives, we have reasons to give thanks this Thanksgiving. As Massachusetts residents, we continue to have infection rates that are lower than most of the country. Also, we can appreciate how our community has come together to support local businesses this year. Nevertheless, cases are […]
Julia Becker Collins works with two Vision staffers on a laptop.

How Servant Leadership Keeps Companies Together

Once you have employees, your business changes. Leadership isn’t defined by that you lead, but how you lead. Who do you put first at your business? Yourself? Your team? Your customers? There are no right or wrong answers, but they all form different types of leaders with different strengths. When I joined the Vision team, […]
Back view of business woman talking to her coworkers and business partners during a video conference call.

In The News: Keeping the human connection during social distancing

This article originally appeared in the Worcester Business Journal on April 27th, 2020. When I started to write this at the beginning of March, this article was about the need for the genuine human connection that businesses need to maintain with those in their network, from partners to communities. Now, in a world of social […]